Bell Telephone
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My landline telephone is accepting incoming calls and messages but the bell doesnt ring out??
Messages can be recorded on the BT answer service, and the phone records the number of the last caller, but the bell doesnt ring out??
We can use the phone to dial out as normal. This just happenend unexplainedly yesterday.
Please can anybody tell me what the problem is?
Thank you!
Ringing faults are 99% of the time in one of two places. The BT exchange or your house. If you have more than one phone connected to the line and none of the phones are ringing then it’s unlikely to be a ringer fault on one phone.
When you ring the line does it go straight to answer service? If this is the case then you have what is known as “ring trip” usually caused by a faulty extension, phone skybox, modem, fax, answer phone, ADSL filter or anything else you happen to plug in! This occurs when the said faulty equipment or extension has a loop fault on it, this in turn replicates the effect of your line being permanently engaged. So if you have BT answer service on your line it will automatically divert to this service thinking you are on the phone. Try unplugging everything, go to your first socket with a phone you know works, plug it in and try ringing it.
If this does not help go online and test your phone via BT.com fault platform, if it comes back saying it can’t find a fault on your line, it may be the line card in the Exchange, these often go faulty on ringers and are not detectable via a test as the test is only checking the integrity of the copper pair from exchange to customer.
I would advise that you try in the order I have given you as BT Openreach will charge you if they prove the fault to be with your equipment.
